Thank you for choosing Kukmarket for your shopping needs. To ensure your satisfaction, we’ve outlined our shipping policy below:
Order Processing:
- Upon placing an order, our team processes it within 1-2 business days, excluding weekends and holidays.
- During peak seasons or promotions, processing times may be slightly longer, but we strive to expedite your order.
Shipping Methods and Delivery Time:
- We offer various shipping methods displayed during checkout.
- Delivery times vary based on your location, chosen shipping method, and unforeseen circumstances like customs delays.
- Upon shipment, you’ll receive a confirmation email with tracking information to monitor your package’s progress.
Shipping Rates:
- Shipping costs are determined by destination, package weight, dimensions, and chosen shipping method.
- You can review shipping costs before finalizing your purchase during checkout.
International Shipping:
- We offer international shipping to most countries. However, recipients may be responsible for customs duties, taxes, and additional fees.
- International shipping times are subject to customs clearance procedures.
Order Tracking:
- Upon shipment, you’ll receive a confirmation email with a tracking number and instructions for tracking your package.
- Alternatively, you can track your order via our website’s “Order Tracking” section using your order number and email address.
Shipping Address:
- Please ensure accuracy and completeness of your shipping address during checkout to avoid delays.
- Contact customer support promptly for address changes before shipment.
Lost or Damaged Packages:
- In the rare event of a lost or damaged package during transit, contact customer support immediately for resolution with the shipping carrier.
At Kukmarket, we prioritize your satisfaction and strive to provide seamless shipping experiences. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
Currently, we exclusively ship within the USA.
Orders typically ship within 48 hours, Monday through Friday, using USPS, UPS, FedEx, or DHL.
Order Processing Time: 1-2 Days (Mon-Fri) Transit Time: 3-7 Days (Mon-Fri) Order Cutoff Time: 11:00 PM
Shipping Rates:
- $5.99 for all Products within the USA
- The highest rate is applied once to the entire order.
While we make every reasonable effort to meet the provided shipping and delivery estimates, we are not liable for any delays in shipments.
Order Changes: Once an order is confirmed, it cannot be modified or canceled. If you wish to return a product, you must initiate the returns procedure upon receipt of the item.
Item Not Received: If you have placed an order successfully but have not received it despite the tracking status showing delivery, please contact the carrier to locate your package. Once the carrier has possession of the item, we have limited control over it. If issues persist, please email us at [email protected], and we will assist you to the best of our ability.
Sometimes, tracking information may not be available due to technical issues. If you are unable to locate your item even after checking with the carrier, please contact us for further assistance.
Please note that our shipping policy may be subject to change without prior notice. Any updates or modifications will be reflected on our website. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team.
Thank you for choosing Kukmarket. We value your business!